Frequently Asked Questions

Everything you need to know about bringing comfort to your home.

What is the standard shipping timeframe for Palermo House orders?

Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes between 3 to 7 business days to arrive at your doorstep.

What is your return policy for home goods?

We offer a 30-day return window for all unused and unwashed items in their original packaging. Please note that for hygiene reasons, certain bedding items must be unopened to qualify for a full refund.

Are Palermo House textiles sustainably sourced?

Yes, we prioritize ethical manufacturing and sustainable materials. Our textiles are OEKO-TEX certified, ensuring they are free from harmful chemicals and safe for your family.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to include more international destinations in the near future.

How should I care for my Palermo House linens?

To maintain the longevity of your items, we recommend machine washing on a cold, gentle cycle with mild detergent and tumble drying on low heat. Avoid bleach and fabric softeners.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Affirm or Klarna.