Returns & Exchanges

At Palermo House, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for all unused items in their original packaging. Our goal is to ensure your space feels exactly how you envisioned it with our curated collections.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the items in their original packaging, ensuring all tags are attached and the product is in its original condition.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided through our portal and securely affix it to the outside of your box.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.